How can we help?
Real humans, quick answers. Most questions are covered below. For everything else, email us.
Talk to us
We read every message and usually reply within a day.
Quick answers
How do I cancel my subscription?
Subscriptions are handled by Apple. Open Settings → your name → Subscriptions → SYLVEI, then tap Cancel. You keep full access until the end of the current period.
How do I get a refund?
App Store purchases are refunded by Apple, not by us. Sign in at reportaproblem.apple.com with your Apple ID and select your SYLVEI purchase.
I got a new iPhone. Where did my subscription go?
It's still yours. Sign in with the same Apple ID, then tap “Restore purchases” in SYLVEI. Everything comes back.
My photo didn't come out right.
It happens. Every shot is different, so give the original photo another run. Still off? Email it to us and we'll take a look.
What happens to my photos?
They're enhanced on your device. We never see, store, or sell them. The full details are in our Privacy Policy.
Found a bug?
Tell us at contact@sylvei.com. Add your iPhone model and iOS version. You'll make SYLVEI better for everyone.
Looking for the fine print? Read our Privacy Policy and Terms of Use.